Quality and Environment
Sonesta is certified according to the international quality standard ISO 9001 and the environmental standard ISO 14001. Sonesta applies the ADDvise Group Quality and Environmental policy.
Climate change is a real threat to our world. Therefore, we at Sonesta are constantly trying to improve our impact on the enviroment. For example we try to minimize the emission of greenhouse gases by always choosing a more enviromental friendly way of travelling when optional, minimize the use of paper at the office, and only make well-thought-out purchases.
We fully CO2 compensate our travels by airplane with a fee. This fee is directly contributed to a charitable environmental organisation with the power to bring about change.
General Conditions of Sales
Download our General Conditions of Sales if you have any questions regarding purchasing, shipping or warranty etc.
In case of a problem or discrepancy, our complaint form must be completed and submitted to firstname.lastname@example.org
Please note that our normal process time is 14 days. If we need additional time to handle your claim, we will get back to you within the 14 days. For urgent matters, please contact one of our Customer Service Centers.
Get in touch
We usually respond within 24 hours