Quality & Claims


In case of a problem or discrepancy, our complaint form must be completed and submitted to par.neidenstam@addvise.com or complaints@addvisegroup.se

Sonesta complaint form

Please note that our normal process time is 14 days. If we need additional time to handle your claim, we will get back to you within the 14 days. For urgent matters, please contact one of our Customer Service Centers.

Quality and Environment

Sonesta is certified according to the international quality standard ISO 9001 and the environmental standard ISO 14001. Sonesta applies the ADDvise Group Quality and Environmental policy.

Climate change is a real threat to our world. Therefore, we at Sonesta are constantly trying to improve our impact on the enviroment. For example we try to minimize the emission of greenhouse gases by always choosing a more enviromental friendly way of travelling when optional.

As of January 2018, we are compensating the climate every time we travel by airplane. We fully CO2 compensate our travels with a fee. That fee directly contributes to SSNC, The Swedish Society for Nature Conservation. Which is a charitable environmental organisation with the power to bring about change.

ISO Certificate
Quality and environmental policy
Certificate of Compliance
EC Declaration of Conformity – 6210
EC Declaration of Conformity – S2
EC Declaration of Conformity – S3

General Conditions of Sales

Download our General Conditions of Sales if you have any questions regarding purchasing, shipping or warranty etc.
General Conditions of Sales

Privacy Policy

Sonesta Medical is compliant with GDPR (General Data Protection Regulation). Download our Privacy Policy to learn more about how we process personal data.
Privacy Policy