Claims and complaints

In case of a problem or discrepancy, our deviation form must be completed and submitted to or

Sonesta Deviation form

Please note that our normal process time is 14 days. If we need additional time to handle your claim, we will get back to you within the 14 days.

For urgent matters, please contact one of our Customer Service Centers:

+46 8 50257280 or

+1 630-519-3450 or